Return policy

Refund & Return Policy

By placing an order with sweetmsboutique, you acknowledge and agree to the terms set forth in this policy. These guidelines are intended to clearly explain our return, exchange, and refund procedures. This policy applies to orders shipped within the United States.

A. 14-Day Return Window

We gladly accept returns within 14 days of receiving your order. To qualify for a return, the item must be:

  • In its original, unused condition

  • With all tags attached

  • In the original packaging

Please note: Items shipped via Manufacturer Direct are considered final sale and are not eligible for return.

B. How to Initiate a Return

To request a return, please reach out to us at:

📧 [email protected]
📞 +1 (757) 697-3104

Once your return request is approved, we’ll provide you with a prepaid return shipping label and instructions on how to send the item back. Please do not send any items without prior authorization, as they will not be accepted.

C. Damaged or Incorrect Items

Please check your package immediately upon delivery. If you receive a damaged item, an incorrect product, or if something is missing, contact us right away so we can resolve the issue promptly.

To arrange a return due to damage or error, please get in touch with our customer service team.

Note: Delivery time for exchanged items may vary depending on your location.

D. Exchanges

Exchanges are only available for items that are defective, incorrect, wrong size, or damaged. If you need to exchange an item, please contact us at:

📧 [email protected]
📞 +1 (757) 697-3104

E. Restocking Fees

We do not charge restocking fees for returns.

F. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed automatically to your original payment method.

Please allow some time for your bank or credit card provider to process the refund.

G. Policy on Missed Discounts

We do not issue refunds for unused or forgotten discount codes after a purchase has been completed. All promotional codes and discounts must be applied at checkout. We recommend reviewing all discount details before finalizing your order to maximize your savings.

This policy ensures fair and consistent treatment for all of our customers.

If you have any questions or concerns about your return or refund, don’t hesitate to reach out to us at:

📧 [email protected]
📞 +1 (757) 697-3104

Thank you for shopping with sweetmsboutique — we appreciate your business and look forward to serving you again!