Shipping policy

Shipping Policy

This Shipping Policy applies to orders shipped within the United States. By placing an order through sweetmsboutique.shop, you agree to the terms and conditions outlined below. These policies are designed to give you clear expectations about shipping timelines, costs, and procedures.

A. Shipping Fees

Shipping costs will be automatically calculated during checkout based on your delivery location and order details. You’ll be able to review your shipping fees before finalizing your purchase.

B. Processing Time, Cut-off, and Delivery Window

  • Processing Time: Orders are typically processed within 1 to 2 business days (Monday–Friday).

  • Cut-off Time: Orders placed after 5:00 PM EST will be processed the following business day.

  • Transit Time: Once shipped, delivery typically takes 3 to 5 business days (excluding weekends and holidays).

C. Delivery Carriers

We deliver via reputable shipping partners including USPS, UPS, and FedEx, depending on the destination and shipping method.

D. Address Changes

Once an order has been shipped, we are unable to change the delivery address. If you need to make any changes, please email us within 24 hours of placing your order at [email protected].

E. Canceling Orders

Need to cancel your order? You can do so as long as it hasn't been dispatched. If the order has already been shipped, please refer to our return and refund policy for next steps.

F. Damaged Packages

If your parcel arrives visibly damaged, we recommend refusing the delivery and notifying us immediately. For unattended deliveries, please contact our customer support with a photo of the damage and your order number so we can assist you further.

G. Manufacturer Direct Shipping

Some items are shipped directly from our manufacturers. Please review the following points for such orders:

  1. Shipping Method: Standard economy ground shipping is used. The carrier depends on the manufacturer’s setup.

  2. Processing Time: Most orders are prepared for shipment within 1–2 business days. Occasional delays may occur depending on supplier operations.

  3. Estimated Delivery: Delivery usually takes between 1–5 business days, based on your location and the manufacturer’s warehouse.

  4. Tracking: You’ll receive tracking details via email once the shipment is processed.

  5. Updates & Communication: If there are unexpected delays or issues, we’ll keep you informed by email. Feel free to reach out to us with any concerns at [email protected].

Please note that for Manufacturer Direct Shipping, fulfillment is handled by third parties. While we monitor every shipment closely, certain aspects may be beyond our direct control.

H. International Shipping

This policy mainly covers U.S. shipments. For international customers, please note:

  • Additional fees such as customs duties and import taxes may apply.

  • You are responsible for complying with local import regulations.

  • Shipping fees and delivery times may vary depending on destination.

I. Tracking Orders

Once your order is shipped, tracking information will be sent to your email. You can use this to follow the delivery progress in real time. If you have trouble accessing tracking info, just reach out to us.

J. Contact Us

If you have any questions about shipping, order status, or this policy, our customer service team is here to help. Reach out via email at [email protected].

By completing a purchase on our website, you confirm that you have read and agreed to our Shipping Policy. We reserve the right to update this policy at any time. Any changes will be reflected on this page.