Shipping policy

Shipping & Order Policy – Lightfrsell
At Lightfrsell, we are committed to ensuring a smooth and transparent shopping experience. Below, you’ll find all the essential details regarding shipping, order processing, and potential issues that may arise during delivery.

Shipping Methods & Delivery Times

Shipping costs and available options are determined based on the contents of your cart and your shipping address. At checkout, you can choose from the following shipping methods:

  • DHL eCommerce Parcel Direct – Standard shipping option, offering reliable delivery at an economical rate.

  • DHL Express Worldwide – An expedited shipping method for faster delivery.

Orders are typically processed within 3 business days. Delivery time is usually 20–30 business days, depending on your location and selected shipping method.

We make every effort to process and ship orders as quickly as possible. However, please note that external factors such as weather conditions, carrier delays, or other unforeseen circumstances may affect delivery timelines.

Order Delays & Assistance

If your shipment is delayed, we encourage you to contact our support team. We're happy to assist with tracking your package and providing further updates.

Order Modifications & Cancellations

Order Changes: Once an order has been placed, we are unable to modify any details, including product selections, shipping addresses, or payment information. Please double-check your order before completing checkout.
Order Cancellations: We can assist with canceling an order only if it has not yet entered the shipping stage. If your order has already been processed or shipped, cancellation will not be possible. In such cases, please refer to our return policy for further options.

Issues with Your Order

If you experience any issues with your order, such as receiving the wrong item, missing products, or damaged goods, please reach out to our Customer Service Team via the [Help Center]. We will review your request and work towards a resolution as quickly as possible.

We appreciate your trust in Lightfrsell and strive to provide the best service possible. If you have any further questions or concerns, don’t hesitate to contact us!